I have edited a few sentences to reflect changes.
Almost no one calls me in my office. 90% of the calls are my wife or a textbooks ales representative (poor souls- they are ever-optimistic.).
So, when the phone rang two weeks ago, I answered it very informally. “Unh, hello?”
“Is this Jordi?” I didn’t have time to realize I should have recognized the voice. “This is Mike Daisey.”